The Five-day Customer Service Training in collaboration with Sustainable Tourism for Livelihood Recovery Project, a joint venture of Nepal Tourism Board and UNDP Nepal at Hotel Shrestha Residency in Simara from December 5th to 9th 2023. It aims to boost customer care skills in the travel tour sector. During the program, participants actively participate in discussions and hands-on exercises creating a supportive community of learners. With the skills acquired during the training we anticipate a noteworthy improvement in customer service standards within the industry.